Interim CIO / CTO

Challenge

As technology choices continue to increase in complexity, cost, and strategic business value, companies of all sizes struggle to make the right decisions. These decisions are particularly difficult during a transition in technology leadership, or if a company does not have the needs or funds to support a fulltime technology executive.

Solution

Through our Interim CIO / CTO service, Optimal Services provides our clients with senior technology leaders who can have an immediate impact in guiding the client through any challenge across the entire spectrum of technology decisions. Our 18 years of creating and implementing innovative business and technology solutions allows our clients to quickly deliver sustainable business value and avoid costly mistakes.

We have an in-depth understanding of technologies from the latest Web integration services to the more traditional voice, data, system, and application infrastructures. Beyond technology, we focus on the business requirements that are integral to our clients' success, including:

Financial Management

Contract Negotiation

Sourcing Strategies

Organizational Development

Process Improvement

Vendor Management

Success Story

Challenge

An international logistics and exporting company was struggling with four critical issues:

1. Automating its supply chain

2. Improving communications with its customers around the world

3. Moving its headquarters to a new state

4. Significantly increasing staffing levels to support business diversification

Without a senior technology executive on staff, the company needed to find a partner who could hit the ground running and deliver immediate, tangible results.

Solution

The Interim CIO / CTO, working directly with the executive team, quickly assessed and prioritized the client's business and technology issues. Utilizing Optimal Services' facilitated problem-solving methodology, the Interim CIO / CTO identified the technical and financial constraints that had hampered previous client efforts. After analyzing the client's supply chain and customer communications infrastructures, he developed a 3-year plan to automate the supply chain and integrate it with legacy systems. Utilizing Business Process Reengineering (BPR) techniques, process improvements were created and implemented to streamline client communications. The Interim CIO / CTO also developed strategic and tactical plans to support the organizational expansion and facilities relocation initiatives. As these initiatives go live, the client has retained the Interim CIO / CTO to provide leadership and guidance throughout the transition period.